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The UK's leading distributor of Folk and Acoustic Musical Instruments | HOME | CONTACT | HOW TO ORDER | TERMS & POSTAGE | FIND A DEALER
Gremlin Musical Instrument Co

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Gremlin Musical Instrument Co. - Terms of Business


All goods delivered by Gremlin Musical Inst. Co. to a customer remain the sole and absolute property of Gremlin Musical Inst. Co. until all money due to Gremlin Musical Inst. Co has been paid in full. The risk in the goods shall pass to the customer at the time of delivery.

We reserve the right to alter prices and specifications of goods if necessary, and we cannot be held responsible for any errors or omissions which may have occurred in the catalogue or price list.

We will not accept returned goods without prior authorisation.

Back orders will normally only be sent if the value exceeds 50.00. Small goods which are out of stock will be held over and sent with the next order unless you ask us not to at the time of order.

All new customers are given a pro-forma account for the first 3 orders, if these 6 orders are within a 3 month period the account will change to our standard 30day credit account with the option of 2% prompt payment discount. No prompt payment discount is available to pro-forma accounts.

If a standard 30 day account is needed straight away, we will send out an application form and credit card authority form for completion. Once all forms have been received it will take two weeks to set up the account.

Who we sell to:

All accounts must either be a bricks and mortar musical retail store or an internet retailer working from a business premises and paying business rates. Internet-only retailers will also need to hold stock of the Gremlin items advertised on their website.

We do not sell to internet-based businesses who do not hold stock and do not work out of business premises.

Any breach of this agreement with terminate your account with Gremlin Music

Main Dealer Discounts

All our main dealer discounts, carton rate discounts and dealership discounts are only available to bricks and mortar music retail stores open to the public for more than 4 days a week between normal working hours.


We will send orders carriage free to UK and Eire by 48 hour service, provided the trade value of the order (excluding VAT) exceeds the minimum for your area:

AreaOrder ValueStandard Charge
U.K. Mainland (ex Highlands) up to £249
over £250
carriage free
Highlands & Islands, C.I., I.O.M., N.I. up to £499
over £500
carriage free
Euro Zone1 (France, Germany, Belgium, Netherlands, Luxembourg, Denmark. 2 to 30kgs) up to £699
over £700
carriage free
Euro Zone 3 (Rest of Europe mainland)up to £999

Larger consignments, and deliveries outside these areas will be charged at cost, and delivery times will take a little longer.

Damage in transit & shortages must be notified to both the carrier and us within three days of receipt.

Returns / Exchanges / Credits: Any faulty products must be reported to our sales department within 10 days of receipt of goods

Any claim for non-delivery must be received within 14 days of invoice date.


You can use your credit account if you have one set up, or you can pay by BACS, cheque or by credit card (we take credit card payments over the phone, and once it's registered we can charge a card we keep on file for you at your request). Our credit terms are 30 days net. We will offer 2% discount off the invoiced amount if payment reaches us within 10 days of you receiving the goods, or the invoice (whichever is the later).

We reserve the right to apply a surcharge at the rate of 2% per month on any overdue accounts.

New customers will normally be expected to trade with us on a Pro-forma basis before a credit account will be considered.

  • E-Mail:
  • Phone : 01903 203044
  • Fax: 01903 203055
  • Post: Unit A, Easting Close, Worthing, BN14 8HQ, UK
Please Note: We reserve the right to change prices & specifications at any time without notice. Errors and Omissions Excepted.

Gremlin Music is a trading name of McClelland Music Ltd.
Company No. 4295879 | Reg Address: Gloucester House, Church Walk, Burgess Hill, RH15 9AS | HOME | CONTACT | HOW TO ORDER | TERMS & POSTAGE | FIND A DEALER
We have additional distributors in Ireland and The USA - please contact your local distributor if applicable.